Credentialing Resource Center Blog

Courtesy and Respect? Don’t have to; I’m the Physician! As I mentioned in my last post, there are three physician-specific questions on the Hospital Consumer Assessment of Healthcare Providers and Systems HCAHPS survey: During this hospital stay, how often did doctors treat you with courtesy and respect? During this hospital stay, how often did doctors listen carefully to [...]

Okay, here are the questions: What do you do when the physician requests his privileges be restored after he returns from rehab for his cocaine and sexual addictions? What do you do when the 67-year-old internist, who retired five years ago, has just been hired by administration to be your new hospitalist? What do you do when your [...]

Pat Sat/HCAHPS/P4P – Huh? This is the first of a series of five postings that will attempt to make sense of some the above. Patient satisfaction has risen to the top of many a list as the government and other payers are establishing pay for performance (P4P) initiatives. One of the reasons everyone is working on [...]

If you read this week’s Credentialing Resource Center Connection e-newsletter, you know there is an upcoming webcast regarding low-and no-volume practitioners. And hopefully you all immediately clicked on the link to sign up! If you did, unfortunately, you were taken to a link for a previous webcast. Here is the correct link. Now you have no [...]

This code of conduct policy is referenced in February’s issue of Credentialing Resource Center Journal. With The Joint Commission’s announcement it is replacing the term “disruptive behavior” with “behavior that undermines a culture of safety” in its standards, now is an excellent time for organization’s to review their code of conduct policies. Although organization’s will [...]

This week’s issue of Credentialing Resource Center Connection, HCPro’s credentialing e-newsletter, referred to an out-of-date standard. The “Ask the Expert” segment discussed whether CMS and Joint Commission standards ever vary. The answer is yes; there are standards that vary between the two. CMS requires that The Joint Commission (and other accrediting bodies) develop standards that [...]

The structure for collecting and trending practitioner data varies from organization to organization. In many, all FPPE and OPPE data is collected, tracked, and trended by medical staff services departments. Incident reports related to patient grievances or other clinical concerns may be tracked and trended through the risk management department while peer review and individual [...]

Happy National Medical Staff Services Awareness Week! I hope you have had a chance to celebrate all of the hard work produced from your MSSD. This week is not just about celebrating though, it is also about teaching. This is your opportunity to show someone new (or remind someone a bit more seasoned) all of [...]

As members of the medical staff services department, your hard work often flies under the radar. Sure patients are happy when they receive great care from their physician, but they may not realize how that physician became a trusted member of the medical staff. Or, how many times have you had to explain to friends [...]

Adverse actions are a serious matter that requires serious attention. From prevention to investigation to reporting, how can you ensure your organization has the best processes in place? In the 90-minute live webcast, “Adverse Actions: Steps to Prevent, Manage and Report,” Joanne Hopkins, JD, and Anne Roberts, CPCS, CPMSM, will discuss how deal with an [...]